Service Your New Bike Privately Without Compromising Your Warranty

Modified On May 3, 2023 05:24 PM By Ishan Lee for Hero Splendor Plus

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Now brands cannot void your warranty as per new government policy

Looking to get your new bike/scooter fixed but the company showroom isn’t doing a good enough job? Maybe you’re considering getting it fixed by a third-party service centre but you’re worried about your warranty getting void? Well, the Government of India just introduced the ‘right-to-repair’ policy and it is a game changing framework for owners of two-, three-, four-wheelers and EVs too.

What is Right-to-repair?

A committee has been gathered by the Ministry of Consumer Affairs (MCA) to develop a Right to Repair framework. The framework will allow customers to fix their items at the lowest possible cost rather than purchasing entirely new ones from the manufacturer. 

In accordance with this framework, manufacturers have to provide customers with information about their products so they can do their own or outside repairs rather than relying solely on the original makers. Additionally, the framework aims to facilitate trade between Original Equipment Manufacturers (OEMs), third-party buyers, and sellers.

Services under ‘Right-to-repair’?

  1. Customer care details across brands:
    The government portal has compiled a list of all the major consumer product manufacturers' customer service contact information - Hero and Honda have already registered.

  2. Find warranty and post-sales service information
    Use the website to look for businesses by name or for names of consumer goods. This portal aggregates all of the available information on their products, services, warranties, terms & conditions, etc.

  3. Links to the service network of the brands
    Check out the links to the brands' official service networks and third-party service providers. View the warranty and costs for brand-authorized replacement parts and supplies as well.

The good news is that the key industries covered under this framework (initially at least) are farming equipment, mobile and tablet devices, consumer durables, vehicles, and automotive accessories. This is a huge leap forward with regard to bettering the consumer-product ownership experience. While the framework is still in its initial phase, we can expect more brands to join the likes of Hero MotoCorp and Honda very soon. 


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