How Oben Electric Is Bringing True Peace of Mind to Customers With Its Reliable After-Sales and Service

It’s no secret that electric vehicles will be the way India moves in the future. However, while performance, design, and range often take centre stage, true ownership satisfaction stems from experiencing the EV over a period of time. That’s where Made in India electric motorcycle manufacturer, Oben Electric stands apart from any other manufacturer. The OEM offers a trustworthy after-sales service that aims to provide accessibility, reliability, and to be transparent with the owner. Let’s take a look at how Oben is ensuring peace of mind for EV riders. 

Vertical Integration Advantage 

One of Oben’s biggest strengths lies in its vertical integration, a rare manufacturing capability in India’s EV industry. Unlike other manufacturers that outsource components, Oben designs, develops, and manufactures all critical EV components in-house, which includes the frame, battery, motor VCU and charger. This in-house approach directly brings benefits right from the manufacturing stage to the ownership experience. 

For starters, there’s improved quality control on every component that directly translates to a reliable electric motorcycle. This also enables faster problem-solving and better compatibility between the hardware and the software, since it all happens in-house. This approach also keeps spare parts in steady supply across Oben Care service centers, giving owners confidence that support will always be accessible when needed.  

This engineering control significantly reduces maintenance requirements - no oil changes, fewer wear-and-tear parts, and a per-service cost that is less than half of what petrol bikes typically require. Finally, because every component is designed specifically for Indian roads and climate, owners get better durability, higher performance, and a more dependable, low-cost ownership experience overall. 

Vertical integration also allows Oben to make every component for Indian road conditions and climate, ensuring better reliability and performance and that’s a win-win for everyone!  

Every Oben electric motorcycle, including the Rorr EZ and Rorr EZ Sigma, is built with high performance LFP (Lithium Iron Phosphate) battery, a battery chemistry first introduced in electric 2W by Oben and IP67-rated aluminum die-cast battery casings that withstand tough Indian conditions. With 200mm ground clearance, water wading capability up to 230mm, and a proprietary ARX frame design, Oben motorcycles aren’t just built; they’re engineered to last. 

Peace Of Mind Ownership 

Owning an EV should be a hassle-free process. That’s why Oben focuses on making ownership simple, transparent, and stress-free with Oben Care, company’s customer-focused after-sales service centers built to solve one of the biggest concerns in EV ownership, service reliability. From the moment you ride out of the showroom, you’re covered with timely service reminders, accessible customer care, and warranty protection. Every interaction, whether from a service request to software updates, is designed to keep the rider informed and up to date. The real test for any OEM is the after-sales support they offer - after all, this can make or break any brand in the long run. Oben Electric seems to have this covered too with a dedicated responsive service. Every customer is assigned a dedicated Relationship Manager for personalized support from onboarding to regular maintenance. Each showroom includes a dedicated Oben Care service center staffed by platinum-certified technicians trained on all in-house components including batteries, motors and VCUs. The OEM also maintains a strong three-tier roadside assistance network to reach riders even in remote areas. The brand’s customer-first approach is reflected in its fast service turnaround, with 90% of service issues resolved within 72 hours.

In a fast-paced world, downtime can be a dealbreaker. Oben understands that every minute off the road matters, which is why the brand has focused on quick and efficient resolutions. Through remote diagnostics, predictive maintenance alerts, and real-time support via the Oben app, the brand ensures riders get instant insights into their vehicles and immediate action on any kind of issue. Minor problems are resolved digitally, while major concerns are handled with minimum turnaround time at Oben’s service centers - every issue is handled with precision. Through Oben’s customer-first approach, Oben App gives riders access to Real-Time ride analytics and vitals, Theft Alerts and Geo-Fencing protection as well as Service Notifications and Reminders. 

Customers also have 24/7 access to support through Oben Care, the brand’s specialized expert and maintenance program that provides help via a dedicated helpline number & email. That’s not all - Oben’s technicians also take customers along for a test ride before taking their motorcycles for service to better understand any issues that may have arisen. This practical approach to problem-solving truly brings that mental satisfaction to each and every Oben motorcycle owner. 

Oben Electric now operates 75+ showrooms across 60+ cities including Bengaluru, Delhi, Pune, Kochi, Jaipur, Amritsar, Hyderabad and Lucknow. Oben’ motorcycles Rorr EZ and Rorr EZ Sigma are also available on Amazon and Flipkart. 

Effective Warranty And Care Packages 

Warranty packages and additional care packages are not just an indication of the OEM’s commitment to their customers but also a great indicator of their confidence in the products. Oben has nailed this down with a wide variety of industry-best inclusions for the most critical parts of their motorcycles. 

Every Oben motorcycle comes with a standard warranty of 3 years or 40,000 km on the battery and motor, forming the foundation for secure experience. The brand also provides multiple warranty coverage across all critical components, including the battery, BMS, motor, controller, chassis and charger, with long-term options that extend battery protection for up to 8 years or 80,000 km and comprehensive component coverage for up to 5 years or 60,000 km. These plans also come bundled with connected ownership benefits such as unlimited access to the Oben Connect app, free feature upgrades, and unlimited data for alerts, navigation, ride analytics, service updates and more. 

Adding to this robust warranty is Oben’s unique after-sales offering, the Oben Elite Care Package. This package provides an additional 6 months and 5,000 km warranty (above standard warranty) on key components along with a flat 30% discount on essential spare parts such as the HMI, CAN charger, drive belt, wheel pulley and motor pulley. The benefits can be availed multiple times during the package validity period, making it an exceptional value addition. Together, Oben’s multi-tier warranty plans, connected service benefits and the Elite Care Package ensure riders enjoy long-term peace of mind, reduced ownership costs and a dependable, transparent support ecosystem throughout the life of their motorcycle. 

Conclusion 

From its customer-first approach and comprehensive warranty to 24/7 support through Oben Care, the brand ensures every rider experiences a carefree and relaxing riding experience. Backed by Made-in-India quality, vertical integration, and a trustworthy service culture, Oben isn’t just building motorcycles; it’s building a community of empowered, worry-free riders.

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