restrict trade practice of TVS Motors Beware

restrict trade practice of TVS Motors Beware

Defiiciency of service and Restrictive Trade Practice by your company and dealer:
TVS PHOENIX TN 22 CK 1078 ENG NO.CF4B010376; FRAME:MD625SF41DIB37623

I purchased a TVS Phoenix 125 cc from Varshaa Motors, Ullagaram, Chennai on 04/04/2013. (The dealer is not even listed on your site how come they display board that they are authorised dealers?) At the time of first service on 02/05/2013, the dealer says that oil has to be changed and Rs.320/- will be charged to me. When I protested,the dealer says that if oil is not changed then warranty will not be valid for the vehicle. Not only this, the dealer says that oil has to be changed for all free services (5 in all) And to boot, the dealer insists that they will change oil with TVS oil only and not any other brand. If this is not restrictive trade practice then what is it. The customer should be free to decide on the oil change. Warranty clause does not say that oil has to be changed every 500 kms during the 5 free service and that only if oil is changed, the warranty is valid. This is clearly a restrictive trade policy coming under MRTP Act. Will someone guide me as to whom I should approach for a remedy against TVS motors which does not care to reply to my query. The dealer is anyway brash and authoritarian and dealer says I cannot do anything in the matter against them or the TVS company. ravikumar