There is nothing royal in royal enfield

There is nothing royal in royal enfield

On Sunday, May 14, 2023, at approximately 2:30 pm, we received got continental GT 650 delivered from the Royal Enfield company store, with great anticipation However, our excitement quickly turned to disappointment when we discovered that the bike was faulty and suffered damage within just an hour of its arrival. To our shock and dismay, the bike's silencer emitted smoke, misfired in the middle of the road, and abruptly came to a halt near PVR Juhu. Adding to the distress, the silencer also underwent a transformation, displaying a goldish-blue hue, indicating a significant problem. These defects not only compromise the bike's performance but also raise concerns about its safety and long-term durability.

Upon immediately contacting your showroom representative from Juhu to report the issue, we were met with an unreasonable response. Instead of acknowledging the obvious manufacturing defect, we were baselessly blamed for allegedly overfilling the petrol tank. The subsequent interactions with your showroom representatives only further exacerbated our frustration. Despite multiple calls, we were provided with another ludicrous suggestion of blowing into the tank to release any excess air. Such baseless accusations are completely unacceptable and have severely undermined our confidence in your company. It is truly disheartening to receive such a response. We spent nearly two hours stranded on the road, feeling helpless and trying to understand the cause of the problem. Eventually, we were left with no choice but to take the bike to the service centre, as the showroom representative informed us that they could not assist us any further.

We firmly believe that the bike was delivered to us with a pre-existing fault, This transaction was not merely a financial investment; it was an emotional investment for myself, my husband, and our entire family.