It Is A Good Scooter

It Is A Good Scooter

It is a good scooter, with two 48V28AH Li-ion battery, 1200/1800 Watt motor, can propel you to 40-45 kmph
Each battery at a moderate speed will run for about 50 km, so the total will be 100+ km. But for full-throttle ridding, it will go for about 80-90km. Still, it was reliable, because there are two batteries and you can switch the battery 1 and 2 with a switch. The only problem is, the switch is inside the seat, you have to stop, get down and flip the switch. The way we received the scooter from the dealer, that its speedometer was broken, which the dealer never repaired with various excuses, and we didn't care too, so far at the scooter is running. In one year, the battery started to swell. We didn't notice a big drop in mileage, we thought, it is a normal capacity loss in a year. But then one of the batteries swell a little too much, but it was working, so we kept it running. The judgment day came on Jan 18, when we were going to a place about 30km away from home, the scooter gave up on the way. The rear wheel feels jammed, even though it was a downhill, we could not make it coast. We knew something was seriously wrong, and our ordeal started from here. Somehow, we rented a pick-up and brought it to home, Rs1500. Called the original Sundergarh, Odisha dealer, his store is already closed with some loss. Got in touch with the Bhubaneswar distributor, from him got the contact of Sambalpur, Odisha dealer. All of them suggested filing an online complaint. But the hero site does not have a complaint system that would generate a number, just a web page to enter and submit. And there are email addresses and customer support 1-860 number. We tried to call that number, nobody picks up that phone. No reply to email or message from that page, totally useless. Then we contacted the Sbp dealer and he said there is no alternative than hauling the scooter again to 80 km. Rent a pick up again, another Rs 2000, scooter dropped at the Sbp dealer on 29-01-2021. Already about 2 weeks, nothing was done. The motor and battery seem to be in warranty for 3 years, but this is how the warranty works in Hero Electric. The latest info is, the dealer has removed the rear wheel is kept it apart, probably they will send it to the manufacturer, or what I don't know, there is no ETA of the completion. If the speedometer does not work from the first day, if the battery starts to swell in one year, if the motor stops working in one year, then I think there is a serious quality issue here. I was a big promoter of EV, due to which I agreed to pay 93K for a scooter, that runs only 100 km in a charge. But I would suggest against it for the time being or suggest to try another make, for now, probably Okinawa would have been a better choice. It has a bigger battery, heavier, faster, at a slightly higher price.