Great for the pocket but absurdly poor customer service at the dealership.

Great for the pocket but absurdly poor customer service at the dealership.

To be honest the bike is great for the city and will definitely help in city commute. It's 100 CC engine allows smooth commute and provides a comfortable riding experience. However there is a catch to purchasing this bike. Recently Bajaj came up with a Hat Trick offer out of which one part is not applicable on this bike. You do not get free insurance. I learned this from Krishna Bajaj located at Fatima Nagar in Pune. I have also mentioned my experience with the dealership.

Here are some commitments that were made before paying the complete amount:

1. One year free insurance is available for this bike.
2. The bike is available at the showroom and the delivery will be done in seven days with the number plate.
3. I would be receiving a list of free accessories along with this bike at the time of delivery.
4. I would not need any more documents than what I had brought to the dealership.
5. There is an inclusion of an extra year of service with the Hat Trick offer.

Today i am typing this review after 9 days from the delivery and here is the result:

1. Once the payment was made I was informed that there is no insurance for an extra year with this bike on the Hat Trick offer.
2. The bike was sent for registration 6 days after making the payment. On the date of the delivery I was informed that I had to call in to make sure that I will be visiting for the delivery and the bike is not ready. The number plate had not arrived and was asked to travel back once the number had been registered.
3. After 9 days I have not yet seen any free accessory as promised.
4. I had confirmed the documents required for registration. Only the Pan Adhaar and Rent Agreement was required for registration. Once I made the payment I was informed that there is also a requirement of an Affidavit as a document. If I did not have the affidavit I had to pay 500 Rupees to them so that they could bribe the inspector to move the process along without the affidavit. I agreed and said that I will pay this to the company's bank account which had been mentioned at the time of purchased and and they agreed after I had made the initial complete payment for the bike but disagreed at the point of delivery mentioning that I would have to pay in cash only as it is a bribe,
5. There is an inclusion of 1 year's free service but I have to reach the same dealer I purchased the bike from and no other Bajaj authorized dealer for servicing. There is also no documentation provided for an extra year of service that amounts up to 3 extra services.

Another point that I would add is that make sure you do a thorough inspection in day light or else they will give you the delivery in the dark. I received a delivery which even Bajaj as a company would agree that it is a manufacturing defect but the dealership has not agreed. Today I am riding a bike with a terrible paint job from the company.

All in all I would suggest that this is a pocket friendly bike with great mileage and amazing control but would never suggest anyone to visit Krishna Bajaj anywhere with this kind of customer service. Even of you tend to call the customer service they relay the complaint to the dealership who has the utmost rude behavior once you have paid the booking amount.